Refund policy

We want you to love your purchase. If something isn’t quite right, we’re here to help.

30-Day Return Window

You may return or exchange any eligible product within 30 days of delivery. Please note that shipping and handling fees are non-refundable.

How to Start a Return or Exchange

To begin the process, please contact us at info@evambera.com within 7 days of receiving your order.

Please include the following details in your message:

• Your order number
• The reason for your return or exchange
• Any photos, if applicable (especially for damaged items)

Packaging & Condition

Returned items must be:

• Unused and in their original packaging
• Securely packed to prevent damage during transit

We strongly recommend using a tracked and insured shipping service, as the buyer is responsible for return shipping costs and any loss or damage during transit.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at info@evambera.com with photos of the issue. We’ll work to resolve it as quickly as possible.